Implementation of Quality Management Systems in Framework for Quality Improvement of SMK Graduates: Case Study at State Vocational School 6 Malang-Indonesia

ABSTRACT: The purpose of this study is to: (1) describe the application of the quality management system at SMK Negeri 6 Malang; (2) analyzing the effect of the application of the quality management system on the quality of SMK Negeri 6 Malang; and (3) analyze the factors that are supporting and inhibiting the implementation of the quality management system at SMK Negeri 6 Malang. This type of research is a descriptive study using qualitative analysis techniques. Data collection techniques carried out through observation, documentation, and interviews with informants selected by purposive sampling. The study found: (1) State Vocational School 6 Malang has not been able to implement the ISO 9001: 2015 Quality Management System, optimally and consistently, but the school has succeeded in applying the three principles contained in ISO 9001: 2015 including the principle of customer focus, the principle of improvement and the principle relationship management; (2) the implementation of the ISO 9001: 2015 Quality Management System at SMK Negeri 6 Malang is supported by several factors, namely: (a) efforts to increase competitiveness and values of excellence owned by schools; (b) improving the management system so that it is more structured; and (c) convincing partners that the school has tried to meet the competency standards held by students to provide the highest quality service. So that the application of the ISO 9001: 2015 quality management system in every part of the school organizational structure can be optimum, the existing human resources need to be increased, work in one section needs to be reduced so that staff can focus, it is necessary to increase the knowledge of educators about the new management system, and there needs to be punishments, if the teaching staff does not carry out existing work procedures.
KEYWORDS: ISO 9001: 2015, Quality Management System, SMK Quality