The Role of Organizational Commitment Mediate The Effect of Job Satisfaction On Organizational Citizenship Behavior

ABSTRACT: Organizational Citizenship Behavior (OCB) has an important role for the success of a company. The company really hopes to have employees who have a loyal attitude towards the company that is able to perform tasks voluntarily exceeding company expectations. This study aims to determine the effect of job satisfaction on organizational citizenship behavior with organizational commitment as a mediating variable. This research uses equity theory. The population in this study were all employees who worked at KutaSeaview Boutique Resort Bali with a total of 106 people. The sampling method is done by the nonprobability sampling method, through saturated sampling technique. Data collection is done through interviews and questionnaires. The analysis technique used is path analysis. The results showed that (1) Job satisfaction has a significant effect on organizational citizenship behavior; (2) Job satisfaction has a significant effect on organizational commitment; (3) Organizational commitment has a significant effect on organizational citizenship behavior; and (4) Organizational commitment is able to mediate
the effect of job satisfaction on organizational citizenship behavior. The results revealed that the importance of a
leader and coworkers in increasing job satisfaction and employee commitment can improve OCB behavior in
the company.
KEYWORDS: Organizational Commitment, Job Satisfaction, Organizational Citizenship Behavior.