Effect of perceived organizational support on organizational citizenship behavior with job satisfaction as mediating variables

ABSTRACT: Organizational Citizenship Behaviour is a voluntary behaviour that is not part of a predeterminedtask and is not directly appreciated but can provide benefits for the company. This study aims to examine theeffect of Perceived Organizational Support on Organizational Citizenship Behaviour by mediating JobSatisfaction at Adiwana Unagi Suites, Ubud. This research was conducted on all employees who work atAdiwana Unagi Suites, Ubud. The number of samples in this study were 55 respondents. The samplingtechnique in this research is saturated sampling. Data collection was obtained through interviews anddistributing questionnaires directly to all employees. The data analysis technique in this study used descriptivestatistical analysis, single test, path analysis and the VAF test. The results showed that Perceived OrganizationalSupport had a positive and significant effect on Organizational Citizenship Behaviour and Job Satisfaction. JobSatisfaction has a positive and significant effect on Organizational Citizenship Behaviour. Job Satisfactionpositively and significantly mediates the effect of Perceived Organizational Support on OrganizationalCitizenship Behaviour. It is suggested that increasing perceived organizational support can be done byincreasing the company’s concern for employee welfare. Job satisfaction can be maximized by increasing thecompany’s loyalty to employees.

Keywords -Organizational Citizenship Behavior, Job Satisfaction, PerceivedOrganizational Support