The Effect of Work-Family Conflict on Job Satisfactionand Job Performance of Banking Employee in North Sulawesi

ABSTRACT: The research aims is to analyze the effect of work-family conflict on job satisfaction and jobperformance, and also the effect of job satisfaction on job performance of banking employee in North Sulawesi.The multistage sampling method has been used in this research, where for sample of bank done by simplerandom sampling technique and for sample of employee as respondent from sample bank done by purposivesampling technique. Data collection was done by distributing questionnaires to respondent and the in-depthinterview. The questionnaire was distributed to 150 respondents, but only data from 128 respondents wereeligible to be analyzed (85,3%). Simple regression analysis techniques have been used for verify the hypothesisof this study. The results revealed that the work-family conflict has a significant negative effect on jobsatisfaction and job performance of banking employees in North Sulawesi. Other results indicated that jobsatisfaction has a significant positive effect on employees’ job performance.

KEYWORDS: Work-familyconflict,job satisfaction,job performance, banking employee.