Improving Employe Performance with Structural Empowerment and Transformational Leadership Through Job Satisfaction, Organizational Citizenship Behavior And Interpersonal Trust (Study at PT. BPRS Cileg on Mandiri)

ABSTRACT: This study aims to examine and analyze the effect of structural empowerment andtransformational leadership on employee performance mediated by job satisfaction, organizational citizenshipbehavior and interpersonal trust. This study uses a descriptive quantitative method with a causal approach. Theobject of this research is PT. BPRS CilegonMandiri uses a sample of 68 respondents. Questionnaire answerswere measured using an interval scale of 1 – 10. The data were analyzed using the SmartPLS version 3.29software. The results of this study stated that: 1). Structural empowerment has an effect on job satisfaction, theacquisition of coefficient values. 2). Structural empowerment has an effect on organization citizenship behavior.3). Transformational leadership has an effect on interpersonal trus. 4). Transformational leadership has an effecton organization citizenship behavior. 5). Job satisfaction has an effect on organizational citizenship behavior. 6).Interpersonal trust has an effect on organization citizenship behavior. 7). Organizational citizenship behavior hasan effect on employee performance. 8). Transformational leadership style has an effect on employeeperformance. Organizational citizenship behavior can mediate between transformational leadership styles withpartial mediation, job satisfaction on employee performance through interpersonal trust and organizationalcitizenship behavior with partial mediation.

Keyword: Structural Empowerment, Transformational Leadership, Job satisfaction, OrganizationalCitizenship Behavior, Interpersonal Trust, Employe Performance.