RELATIONSHIP BETWEEN EMPLOYEE COMMITMENT AND ORGANIZATIONAL PRODUCTIVITY: THE CASE OF AMSCORP CALL CENTER, IBA, ZAMBALES

ABSTRACT : This study assessed the perception of employee commitment in terms of affective commitment,continuance commitment, and normative commitment as well as the organizational productivity in terms ofadaptation,goal attainment, integrity and latency of employees of AMSCORP Call Center in Iba, Zambales totest if there is a significant relationship among these variables. Descriptive and inferential method of researchedwas used. For this purpose, survey questionnaires were used to facilitate the survey. Out of the 100 workforce,only 75 employees of AMSCORP Call Center in Iba, Zambales were considered as respondents. Weighted meanwas used for the purpose of summarizing, interpreting and identifying the trends and patterns of the datagathered from the survey. Pearson’s Product Moment Correlation was employed to establish the relationshipbetween the employee commitment of the respondents and their organizational productivity. Results of thesurvey revealed that employees of AMSCORP Call Center in terms of employee commitment, they stronglyagree towards affective and continuance commitment but agree on the normative commitment. In terms oforganizational productivity, the respondents strongly agree on the adaptation and goal attainment, howeveragree on integrity and latency. The respondents have significant relationship between the employees’commitment and organizational productivity. Therefore it is recommended that the management of AMSCORPCall center, through their human resource management, may consider to continue nurturing the affectivecommitment of employees through treating them that they are part of the company, continue to value the workrelated accomplishments of the employees by giving recognition and rewards so that the employees would becommitted to continue working in their company, and to continue adapt in the changing business environmentby taking actions proactively, setting target and achievable goals, showing integrity and concern to employees inevery decision to make, may continue the strong culture of shared values within the company. Finally, futureresearches with a more in-depth approach to incorporate other variables affecting the employees.

KEY WORDS: employee commitment, organizational productivity, Employees