PROJECT IMPLEMENTATION AND SATISFACTION OF CRISIS INTERVENTION SECTION OF THE DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT

ABSTRACT: The main purpose of the study is to find out which domain in Crisis Intervention Sectionimplementation which significantly influences the satisfaction of beneficiaries in Butuan City. The study madeuse the quantitative non-experimental research utilizing adapted survey questionnaire. A total of 150beneficiaries are the respondents of the study. The researcher personally conducted survey questionnaires to thebeneficiaries of the program. Project Implementation and Satisfaction of beneficiaries are two important termsin the study. The level of beneficiaries satisfaction is considered to be a key element for an institution’s successof program implementation; a standard in determining the quality of service to the clientele. The statistical toolsused are mean, pearson-r and regression analysis. Findings of the study show that among the indicatorscommunication with tolerance <.001 shares more than 99.9% of its variance with the rest of the predictor set;this suggests that the domain that best influences the implementation and satisfaction of beneficiaries.Moreover, the study revealed in all indicators communication is best influences the two variables. Thus,communication among organization, social workers and beneficiaries are common influences among them.

KEYWORDS:social work, program implementation, satisfaction, correlation, Philippines.