The Role of Organizational Citizenship Behavior (Ocb) In Mediating Self-Efficacy, Locus of Control, Burnout on The Performance of Bri Jember Employees

ABSTRACT : This research aimed to determine the role of organizational citizenship behavior (OCB) in mediating self-efficacy, locus of control, burnout on the performance of BRI Jember employees. This research used the Explanatory Research type. The population in this study was all BRI Jember employees with permanent employment status and working for more than one year because employees who had experience will be more consistent in their work, numbering 100 people. The sampling method used the Saturated Sample method/Census Method. The data analysis method used Structural Equation Modeling (SEM) with the SmartPLS application. The results of the research showed that 1) Self-Efficacy, Locus of Control, Burnout influenced the Organizational Citizenship Behavior (OCB) of BRI Jember Employees, 2) Self-Efficacy, Locus of Control, Burnout, Organizational Citizenship Behavior (OCB) influenced the Performance of BRI Employees Jember, 3) Organizational Citizenship Behavior (OCB) mediated the influence of Self-Efficacy, Locus of Control, Burnout on BRI Jember Employee Performance.

KEYWORDS -Self-Efficacy, Locus of Control, Burnout, OCB, Employees Performance