Effect of Knowledge Management Strategies and Innovation on Organizational Performance, PT. KCJ (COMMUTER KAI JABODETABEK) Indonesia

ABSTRACT: The purpose of this study is about the influence of knowledge management strategies and innovation can enhance organizational performance. This research was conducted on the electrical railroad (KRL), a land transportation mode operated by PT. KCJ (Commuter KAI Jabodetabek) Indonesia. The variables of study are operated by the dimensions of knowledge management strategy (codification and personalization), innovation (process and product) and organizational performance by using balanced scorecard indicators, namely financial perspective, customer perspective, internal business process perspective, and learning and growth process perspective. Analysis Data were used SEM-PLS with vadility test and reliability test and hypotheses tested using path coefficients. The results of the study shown that knowledge management strategies influence to innovation on organizational performance on PT. Commuter Line (Jabodetabek) Indonesia.

KEYWORDS: Knowledge Management Strategies, Innovation, Organizational Performance.