THE EFFECT OF JOB SATISFACTION, WORK ENVIRONMENT AND QUALITY OF WORKING LIFE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR EMPLOYEES IN THE DEPARTMENT OF COMMUNITY AND VILLAGE EMPOWERMENT KERINCI DISTRICT

ABSTRACT: This research aims to Knowing the effect of job satisfaction, work environment and quality ofwork life on the Organizational Citizenship Behavior (OCB) of employees inCommunity and VillageEmpowerment Service(DPMD) Kerinci Regency jointly and individually. The population in this study were all55 employees in the DPMD Kerinci Regency. Technique Determining the number of samples taken asrespondents with this sampling technique using total sampling technique (whole sample). The results of thisstudy indicate that (1) Job Satisfaction has a positive influence on OCB Employees in DPMD Kerinci Regency.(2) The work environment has a positive influence on Employee OCB in DPMD Kerinci Regency. (3) Thequality of work life has a positive influence on employee OCB in DPMD Kerinci Regency. (4) Job satisfaction,work environment and quality of work life together have a positive effect on employee OCB in DPMD KerinciRegency.

Keywords: Job Satisfaction, Work Environment, Quality of Work Life, OCB