THE EFFECT OF WORKLOAD AND ROLE CONFLICT ON TURNOVER INTENTION MEDIATED BY JOB STRESS OF EXTERNAL EMPLOYEES OF PT. BALE CITRA LESTARI

ABSTRACT: This study aims to understand how the effect of workload and role conflict on turnover intention by involving job stress as a mediating variable in external employees of PT Bale Citra Lestari which is one of the leading building materials supermarket companies in West Nusa Tenggara Indonesia. This study uses an associative quantitative method that examines causal relationships. The test was conducted with a sample of 72 external employees with the characteristics of married respondents. Data was collected using questionnaires distributed directly to respondents with a Likert scale. The data analysis method was carried out using the structural equation model (SEM) method using the SmartPLS 3.0 application. The results showed that workload has a significant positive effect on turnover intention. However, role conflict has no significant effect on turnover intention. In addition, workload and role conflict have a positive and significant effect on job stress. Job has a positive and significant effect on turnover intention. In the mediation test, job stress is able to mediate the effect of workload and role conflict on turnover intention.

Keywords: Workload, role conflict, job stress, turnover intention, external employees.