The Effects of Communication, Competency and Workload On Employee Performance in Hotel Puri Saron, Seminyak, Kuta, Bali

ABSTRACT : The organization to day must face increasingly intense competitive pressures. To achieve anorganization’s goals, organizations need to improve infrastructure and prepare professional Human Resources.To survive and improve institutional competitiveness, one of the management concepts developed is employeeperformance. To improve employee performance, employees must have communication, competence andworkload. This research was carried out in one of the Hotel in Seminyak Kuta because some problems wereinitially identified such as complaints about workloads, then less of competence due to less of training providedand less of interdepartmental coordination due to less of effective communication and differences in characterpossessed by each employee. The sample used was 114 employees of the Puri Saron Hotel, using saturatedsamplestechnique. Data analysis use SPSS.25. The results found that communication had a significant positiveeffect on employee performance. Competence has a significant positive effect on employee performance.Workload has a significant positive effect on employee performance. The implications of this study indicate thatto improve employee performance, communication within the company environment must be well establishedso that all workloads faced can be solved such as through increasing employee competence that will have apositive impact on employee performance.

Keywords -communication, competency, workload and employee performance