THE ROLE OF EMPLOYEE EMPOWERMENT IN MODERATING THE EFFECT OF TQM ON COMPANY PERFORMANCE

ABSTRACT: The research objective was to determine the effect of Total Quality Management on the performance of companies with empowerment as a moderating. This study was waged in Bumi Ayu hotel located in Sanur. The study population was a hotel employee who totaled 56 people. Samples are overall employee Bumi Ayu. Methods of data collection using the questionnaire with the Likert method. Linear analysis techniques used are moderated regression analysis. The results of the analysis showed that the variables Total Quality Management is focused on the customer and teamwork significant effect on the performance of the company, while an obsession with quality has no significant effect on the performance of the company. Employee empowerment strengthen the moderating variable TQM effect on the performance of the company.
KEYWORDS: Total Quality Management, company performance, employee empowerment