The Role of Organizational Commitment Mediates the Effect of Job Satisfaction on Employee Turnover Intention in Bali Relaxing Resort and Spa

ABSTRACT :Turnover intention is an individual’s desire to leave the organization. So that employees do not have the desire to leave the company, the company needs to pay attention to the factors that affect turnover intention. The purpose of this study was to determine the role of organizational commitment to mediate the effect of job satisfaction on turnover intention. This research was conducted at Bali Relaxing Resort and Spa. The number of samples taken was 86 employees, with saturated sampling method. Data collection is done through interviews, observations and questionnaires. The analysis technique used is path analysis. Based on the results of the analysis found that job satisfaction has a positive and significant effect on organizational commitment. Organizational commitment has a negative and significant effect on turnover intention. Job satisfaction has a negative and significant effect on turnover intention. Organizational commitment mediates negatively and significantly the effect of job satisfaction on turnover intention. The management of Bali Relaxing Resort and Spa is advised to reduce the level of turnover intention by increasing the level of employee job satisfaction by meeting employee needs. Employee organizational commitment is further enchanced by listening to employee aspirations so that employees do not have the desire to leave the company.
KEYWORDS : Job satisfaction, organizational commitment, turnover intention